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West River Transit encourages those with concerns or complaints to contact the Transit Director. Please be prepared to be as specific as possible about the concern or event. We follow up on all complaints.

You may call West River Transit Administration at 701-224-1876 or submit a complaint in writing to the agency director at West River Transit 3750 East Rosser Avenue Bismarck, ND 58501. You may also fill out a Service Complaint Form and submit it to West River Transit. 

You may also make an appointment with the director to visit in person. All comments and complaints will be handled in a timely and efficient manner.Suggestions for improvements to our transit program are always appreciated. We encourage your comments and recommendations. If you have received superior service, we also encourage you to let us know so we can pass that information on to our employees.

If the complaint is due to a violation of Title VI of the Civil Rights Act of 1964, please refer to the section, West River Transit Title VI and Non-Discrimination Statement, listed on the homepage.